Complaints procedure

Complaints are only handled through the contractual partners.
Complaints about product damages should be reported to our office as soon as they are noticed.
Complaints about transport damages or incomplete deliveries must be reported to our office within 7 days after receipt of the shipment.
Any complaints regarding transport damages or incomplete delivery reported later than 7 days after receipt of the shipment will not be handled.

The following information must be submitted with all complaints:
  • contact details;
  • a photo of the product label (it is located on the back of the cabinets and on the bottom side of the tabletops);
  • at least two perspective photos of the product, from different angles; for easy recognition the defect has to be marked on the photos;
  • at least two close-up photos of the defect in combination with a reference object (for example a measuring tape, a pencil, a coin, etc.);
  • a detailed description of the defect including its suspected cause;
  • if damaged during transport: copy of the delivery note on which the damage has been mentioned and confirmed by the driver, together with a photo of the damaged packaging.
The information from the contractual partner has to be sent by e-mail to